One database, one straightforward solution, one serious weight off your mind

The most advanced and powerful estate agency software in the UK, Aspasia is the premier Internet based  property software solution.  It uses Oracle the world's No 1 database engine

Introduction

An estate agent will often be involved in financial services activity as a means of providing an additional revenue stream to core sales and/or rental activity. Such additional revenue will usually come in the form of commission income from the sale of financial services such as mortgages and insurance policies to agency customers.

The software requirement is essentially one of providing a central repository for the storage of core information about policies in place and progress tracking for policies that are currently being processed. The ease of collation of such information significantly improves the opportunities for cross selling with all the ensuing benefits of improved revenue from financial services activity.

As with other disciplines, agency customers can obtain information about financial services transactions via Aspasia's Internet architecture and the customer login facility. The Financial Services modules allows the agent to be proactive in the sale of financial services to current as well as new customers. It is easy for the Financial Advisor to obtain summary information from the system to facilitate such cross selling activities. 

Communication

Aspasia's diary and task management functionality automatically improves the communication aspects as they relate to the functions of Financial Services and Estate Agency within an organisation. Use has been made of the ability for customers to receive information by means of logging into the Aspasia site and also by the use of e-mail and text messaging facilities.

Roles within Financial Services

Within the Financial Services department there are typically  three distinct roles – Manager, Advisor and Administrator. The confidential nature of financial services activity necessitates nearly all data being shielded from other members of agency staff involved in core activities such as the sale and rent of property with the obvious exception of appointments and other similar non sensitive information.

It is also important that whilst Managers and Administrative staff can see all records, Financial Advisors are limited to reviewing only their own case records related to the provision of financial services.

General Activities

The general functionality of Aspasia as it relates to the recording of applicant/tenant and vendor/landlord records, sales progression, etc. and the provision of a diary is equally  available to those involved in financial services. Financial Advisors and other financial services staff use the same software features as other agency staff for general activities.

Specific Financial Services Activities

The specific nature of the financial services module can be divided into three distinct areas:

• The storage of key data related to financial services activity.
• The tracking of progress related to policies being processed.
• The communication of information between the agency and the customer.

Tracking

The functionality built into Aspasia that handles action histories, etc. is equally applicable to Financial Services personnel who have supplementary "action types" provided.

There are specific reports that, for example, summarise a customer's financial situation in readiness for a visit by a Financial Advisor who wishes to discuss the possibility of additional financial cover. Additional reports required by administrators, advisors and management have been developed as appropriate.

Management summary reports and reports related to the receipt of commission income have also been supplied.